PENGARUH KUALITAS PELAYANAN YANG DIPERSEPSIKAN, NILAI YANG DIPERSEPSIKAN, KEPUASAN PELANGGAN TERHADAP NIAT BEROBAT ULANG DI RSUD SUKOHARJO

Chyntia, Herwin (2017) PENGARUH KUALITAS PELAYANAN YANG DIPERSEPSIKAN, NILAI YANG DIPERSEPSIKAN, KEPUASAN PELANGGAN TERHADAP NIAT BEROBAT ULANG DI RSUD SUKOHARJO. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

The research is aimed to examine the influence of perceived service quality, perceived value, customer satisfaction toward the intention for re-treatment in Sukoharjo Regional Public Hospital. Perceived service quality, perceived value, and customer satisfaction be obtained to produce positive impact for the hospital. It will encourage the customer intention to do re-treatment. The data were obtained by the quisioner shared to patient in Sukoharjo Regional Public Hospital. Sampling techniq used in this research is purposive sampling with 200 respondents of outpatient population. Analysis Structural Equation Model (SEM) by AMOS program was used in hypothesis test. The result of the research indicated that customer satisfaction had significant influence toward the customer intention to do re-treatment, perceived service quality had significant influence to customer satisfaction, perceived value had no significant influence to customer satisfaction, and perceived service quality had significant influence to perceived value. Keywords: perceived service quality, perceived value, customer satisfaction, intention for re-treatment

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Keywords: perceived service quality, perceived value, customer satisfaction, intention for re-treatment
Subjects: H Social Sciences > HB Economic Theory
Divisions: Fakultas Ekonomi > Prodi S1 Manajemen
Depositing User: Herera Gadys USB
Date Deposited: 22 Feb 2019 07:23
Last Modified: 22 Feb 2019 07:23
URI: http://repository.setiabudi.ac.id/id/eprint/63

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