PENGARUH FASILITAS DAN BIAYA TERHADAP LOYALITAS PASIEN RAWAT JALAN DI RSUD SURAKARTA DENGAN MEDIASI KEPUASAN

PRASETYA, YUDA (2018) PENGARUH FASILITAS DAN BIAYA TERHADAP LOYALITAS PASIEN RAWAT JALAN DI RSUD SURAKARTA DENGAN MEDIASI KEPUASAN. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

The study of patient satisfaction and loyalty is an important topic of health care. The purpose of this study was to examine the effect of facilities and costs on patient loyalty mediated by outpatient satisfaction at the Surakarta Regional General Hospital. This study uses a simple random sampling survey method of outpatients at the Surakarta Regional General Hospital. Respondents used were 200 respondents. The analysis test used Structural Equation Model (SEM). Testing of mediation effect using path analysis / path analysis. The test was performed with the help of SPSS version 17.0 for windows and AMOS 22. The results of this study indicate that there is a hypothesis not supported. The hypothesis is not supported is the cost has no significant effect on satisfaction. In addition, the hypothesis is supported facilities affect patient satisfaction and loyalty, as well as costs affect the loyalty of patients. there is a strong influence on the role of mediation of satisfaction variables in the relationship between facilities and loyalty. Keywords: SEM, Facility, Cost, Satisfaction, Patient Loyalty.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: SEM, Facility, Cost, Satisfaction, Patient Loyalty.
Subjects: A General Works > AC Collections. Series. Collected works
B Philosophy. Psychology. Religion > B Philosophy (General)
Divisions: Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User: magdalena kartika ningsih
Date Deposited: 23 Feb 2019 02:39
Last Modified: 23 Feb 2019 02:39
URI: http://repository.setiabudi.ac.id/id/eprint/445

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