PENINGKATAN KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN INSTALASI FARMASI RAWAT JALAN DENGAN MENGGUNAKAN PENDEKATAN LEAN HOSPITAL DI RSUD AWAHAB SJAHRANIE SAMARINDA

Wulandari, Kartini Nur (2020) PENINGKATAN KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN INSTALASI FARMASI RAWAT JALAN DENGAN MENGGUNAKAN PENDEKATAN LEAN HOSPITAL DI RSUD AWAHAB SJAHRANIE SAMARINDA. Tesis thesis, Universitas Setia Budi Surakarta.

[img] Text
BAB 2.pdf

Download (181kB)
[img] Text
BAB 3.pdf

Download (344kB)
[img] Text
BAB 4.pdf

Download (934kB)
[img] Text
BAB 5.pdf

Download (73kB)
[img] Text
BAB 6-LAMPIRAN.pdf

Download (837kB)
[img] Text
COVER-BAB 1.pdf

Download (664kB)
[img] Text
INTISARI-ABSTRAK.pdf

Download (12kB)
[img] Text
LEMBAR PUBLIKASI.pdf

Download (396kB)

Abstract

Lean was continuous effort to eliminate waste and increase value added products in the form of goods or services in order to provide value to patient. Purpose of this study were to determinine critical waste, root cause of critical waste and to provide suggestions for improvement in outpatient pharmaceutical installation on Abdoel Wahab Sjahranie Regional Public Hospital Samarinda. Method of this study was case study with qualitative approach. Stages of this study were observing the flow of services process made in the form of value stream mapping, distributing value waste quetionnaires and payienn, interviews usung 5why method to determine root causes and critical waste that accurs. The results showed that the lead time for recipe concoction was 100.4 minutes and prescription VAR was 67%, while the lead time for non- concoction recipes was 45.2 minutes and non-concoction prescription VAR were 48%. The activity results of outpatient prescription in pharmaceutical installation on Abdoel Wahab Sjahranie Regional Public Hospital Samarinda included in lean category. Critical waste obtained through questionnaires and interviews is waste motion (53.3%). Root causes of waste motion were inefficient layouts and neatless arrangement of goods so that disrupted employee activities when performing services. Key Word : Pharmaceutical Installation, Lean Hospital, RSUD Awahab Sjahranie Samarinda, Critical Waste, Service Improvement

Item Type: Thesis (Tesis)
Uncontrolled Keywords: Pharmaceutical Installation, Lean Hospital, RSUD Awahab Sjahranie Samarinda, Critical Waste, Service Improvement
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Fakultas Farmasi > Prodi S2 Farmasi
Depositing User: Mrs NOVI HANDAYANI
Date Deposited: 13 Feb 2020 03:11
Last Modified: 13 Feb 2020 03:11
URI: http://repository.setiabudi.ac.id/id/eprint/4120

Actions (login required)

View Item View Item