ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RUMAH SAKIT AIRLANGGA JOMBANG DENGAN PENDEKATAN BALANCED SCORECARD

Indrayanti, Dian (2019) ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RUMAH SAKIT AIRLANGGA JOMBANG DENGAN PENDEKATAN BALANCED SCORECARD. Tesis thesis, Universitas Setia Budi Surakarta.

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Abstract

Pharmacy installation of Airlangga hospital always tries to improve service quality, accordingly necessary to do performance analysis and strategic mapping on pharmacy installation. Objective of this study to evaluate pharmacy installation performance through balanced scorecard’s four perspectives and determine strategic map based on the results of the performance evaluation. Design of this study was non-experimental explorative descriptive. Qualitative and quantitative data form by retrospective and prospective data retrieval. This study uses four perspective indicator of balanced scorecard that determines the performance on pharmacy installation at Airlangga hospital and become base to prepare strategic map. Results of this study from financial perspective showed value of ITOR in 2018 decreasing compared in 2016 and 2017; value of GPM has not met the standards; decreased GROS. Internal business perspective showed drugs availability has not met the standards, whlist dispensing time has met the standards; queue rate per day on average 95% of patients served well; labeling is not complete; provide incomplete drug information; learning and growth perspective showed employee morale and job satisfaction in the high category; employee training has not been maximized; employee productivity in both categories; the customer perspective showed high patient satisfaction; patient network has not met the standards, customer growth rate in 2018 increased by 8.06% compared to 2017. Keywords: Balanced Scorecard, Strategic Map, Pharmacy Installation, Airlangga Hospital

Item Type: Thesis (Tesis)
Additional Information: Balanced Scorecard, Strategic Map, Pharmacy Installation, Airlangga Hospital
Subjects: H Social Sciences > HC Economic History and Conditions
R Medicine > RA Public aspects of medicine
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Fakultas Farmasi > Prodi S2 Farmasi
Depositing User: Mrs NOVI HANDAYANI
Date Deposited: 13 Feb 2020 03:34
Last Modified: 13 Feb 2020 03:34
URI: http://repository.setiabudi.ac.id/id/eprint/4079

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