KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI SATELIT INSTALASI GAWAT DARURAT (IGD) RSUD TIDAR KOTA MAGELANG PERIODE OKTOBER - DESEMBER 2018

RPL. 02180048 B, SAPTI x (2019) KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI SATELIT INSTALASI GAWAT DARURAT (IGD) RSUD TIDAR KOTA MAGELANG PERIODE OKTOBER - DESEMBER 2018. Karya Tulis Ilmiah thesis, Universitas Setia Budi.

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Abstract

One of the services at the Tidar Regional Hospital in Magelang City is service on the IGD satellite based on direct observations made, patients who get the drug and only require outpatient care and then go to the Pharmacy installation. The purpose of this study was to determine the characteristics of patients based on age, occupation and education who received pharmacy services, and to find out the satisfaction of Emergency Emergency Installation (IGD) patients on pharmacy installation services in Tidar Hospital Magelang City. The method used in this study was descriptive research. Sampling used accidental sampling method. Satisfaction was measured using a questionnaire. The results showed that the characteristics of the respondents were early adulthood (26-35 years), namely as many as 44 respondents (46.8%), secondary or high school education as many as 56 respondents (59.6%) and worked as private employees namely as many as 25 respondents ( 26.6%). The satisfaction level in the adequate category was 46 responden (48.94%) Keywords: Satisfaction, Pharmaceutical Services, Emergency Installation

Item Type: Thesis (Karya Tulis Ilmiah)
Uncontrolled Keywords: Satisfaction, Pharmaceutical Services, Emergency Installation
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Fakultas Farmasi > Prodi D3 Farmasi
Depositing User: Tifany Nur Arfiana
Date Deposited: 20 Nov 2019 03:22
Last Modified: 20 Nov 2019 03:22
URI: http://repository.setiabudi.ac.id/id/eprint/3937

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