TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN UNIT FARMASI DI PUSKESMAS PARE KABUPATEN TEMANGGUNG

WIBOWO, PREVIANTO (2019) TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN UNIT FARMASI DI PUSKESMAS PARE KABUPATEN TEMANGGUNG. Karya Tulis Ilmiah thesis, Universitas Setia Budi.

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Abstract

Good pharmaceutical services are services that are directly oriented in the process of using drugs, aiming at ensuring the safety, effectiveness and rationality of drug use by applying knowledge and functions in patient care. Pare Health Center is one of the Puskesmas in Temanggung Regency that provides health services including pharmacy services to the community around the Kranggan District of Temanggung District, one of which is pharmaceutical services. The purpose of this study was to determine the level of patient satisfaction with the service of pharmaceutical units in the Pare Health Center of Temanggung Regency and the relationship between the characteristics of respondents based on age and education with the level of patient satisfaction with pharmaceutical unit services in Pare Puskesmas, Temanggung Regency The method used in this study is descriptive research. Sampling uses the Simple Random Sampling technique. Satisfaction was measured using a questionnaire. The results showed the characteristics of the respondents were early adulthood (26-35 years), namely as many as 55 respondents (60.4%) and basic education (elementary and junior high school) which were as many as 40 respondents (44%). An overview of satisfaction levels in the satisfied category is as many as 45 respondents (49.5%). There is a relationship between age and education with the level of patient satisfaction with the service of pharmaceutical units in the Pare Health Center, Temanggung Regency Keywords: Satisfaction, Pharmacy Unit Services, Primary Health Care

Item Type: Thesis (Karya Tulis Ilmiah)
Uncontrolled Keywords: Satisfaction, Pharmacy Unit Services, Primary Health Care
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Fakultas Farmasi > Prodi D3 Farmasi
Depositing User: Tifany Nur Arfiana
Date Deposited: 20 Nov 2019 03:18
Last Modified: 20 Nov 2019 03:18
URI: http://repository.setiabudi.ac.id/id/eprint/3935

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