KEPUASAN PASIEN TERHADAP PELAYANAN KOMUNIKASI, INFORMASI, DAN EDUKASI (KIE) DI INSTALASI FARMASI RSUD dr. SOEHADI PRIJONEGORO 2019

Munawaroh, Angelinna Rizky (2019) KEPUASAN PASIEN TERHADAP PELAYANAN KOMUNIKASI, INFORMASI, DAN EDUKASI (KIE) DI INSTALASI FARMASI RSUD dr. SOEHADI PRIJONEGORO 2019. Karya Tulis Ilmiah thesis, Universitas Setia Budi Surakarta.

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Abstract

The pharmacy installation is a part of hospital facilities. Quality pharmaceutical installation services are health services that can satisfy every user of the service in accordance with the level of patient satisfaction. Factors that need to be considered in pharmacy services are the provision of IEC (Communication, Information, and Education) to patients. The purpose of this study was to find out the level of satisfaction of outpatients in the Communication, Information, and Education (IEC) services by pharmacists in the pharmacy installation of RSUD dr. Soehadi Prijonegoro Sragen. This research was conducted at the outpatient Pharmacy Installation at the RSUD Dr. Soehadi Prijonegoro Sragen. The method used in this study was simple random sampling, then tested its validity and reliability and analyzed with descriptive analysis. The results obtained that most outpatients were satisfied with the services provided by pharmacists in IFRS. With percentages, on communication, 33.4% of patients felt very satisfied, 60.10% of patients felt satisfied, 6.51% of patients felt hesitant to answer. In Information 33.4% of patients feel very satisfied, 53.60% felt satisfied and 13% felt hesitant to answer, and for education, 12.7% patients felt very satisfied, 50.90% felt satisfied and 0.89% felt hesitant to answer. Keyword :satisfied, patients, services, KIE, RSUD dr. Soehadi Prijonego Sragen

Item Type: Thesis (Karya Tulis Ilmiah)
Uncontrolled Keywords: satisfied, patients, services, KIE, RSUD dr. Soehadi Prijonego Sragen
Subjects: R Medicine > RS Pharmacy and materia medica
Divisions: Fakultas Farmasi > Prodi D3 Farmasi
Depositing User: Mrs NOVI HANDAYANI
Date Deposited: 05 Nov 2019 04:17
Last Modified: 05 Nov 2019 04:17
URI: http://repository.setiabudi.ac.id/id/eprint/3703

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