EVALUASI PELAKSANAAN STANDART PELAYANAN MINIMAL RUMAH SAKIT BIDANG FARMASI PADA PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD RAA SOEWONDO PATI PERIODE FEBRUARI 2019

Putri, Anita Dewi (2019) EVALUASI PELAKSANAAN STANDART PELAYANAN MINIMAL RUMAH SAKIT BIDANG FARMASI PADA PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD RAA SOEWONDO PATI PERIODE FEBRUARI 2019. Skripsi thesis, Universitas Setia Budi.

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Abstract

Minimum services standards are used as guidelines for hospital in providing health service to the society. Patient’s demand for quality services requires services that are in accordance with the established standards. This research aims to find out the suitability of minimum services standards pharmaceutical sector include the availability of formulary, waiting time for non concoction medicine, waiting time for concoction medicine, no occurrence of errors in drug administration and customers satisfaction at Pharmaceutical Installation of RAA Soewondo Regional General Hospital. This research is a descriptive non-experimental study. Data collection was conducted at Pharmaceutical Installation of RAA Soewondo Pati Regional General Hospital in February 2019. The data taken came 340 outpatient prescription. The data is evaluated using the minimum services standards established by Directorate General for The Health Efforts of the Republic of Indonesia. Based on the results of the study it was concluded that the Pharmaceutical Installation of RAA Soewondo Pati Regional General Hospital contained a formulary which is updated once a year, waiting time for non concoction drug services is 12,63 minutes, waiting time for concoction drug services is 29,28 minutes, presentation of no errors in drug administration is 100 % and presentation of customers satisfaction is 85,37 %. The results of this study indicate that the pharmaceutical services at Pharmaceutical Installation of RAA Soewondo Pati Regional General Hospital has met the standards established by Directorate General for The Health Efforts of the Republic of Indonesia. Kata kunci :Evaluation, Minimum service standards, Pharmaceutical Installation, Directorate General for The Health Efforts of the Republic of Indonesia

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Evaluation, Minimum service standards, Pharmaceutical Installation, Directorate General for The Health Efforts of the Republic of Indonesia
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Fakultas Farmasi > Prodi S1 Farmasi
Depositing User: Tifany Nur Arfiana
Date Deposited: 01 Nov 2019 03:42
Last Modified: 01 Nov 2019 03:42
URI: http://repository.setiabudi.ac.id/id/eprint/3507

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