PENGARUH CITRA RUMAH SAKIT TERHADAP KESETIAAN PASIEN DI MEDIASI OLEH KEPUASAN PASIEN

MALINDA, SHINTYA EKA (2019) PENGARUH CITRA RUMAH SAKIT TERHADAP KESETIAAN PASIEN DI MEDIASI OLEH KEPUASAN PASIEN. Skripsi thesis, Universitas Setia Budi.

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Abstract

This study aims to determine (1) the influence of hospital image on patient satisfaction, (2) the influence of hospital image on patient loyalty, (3) the effect of patient satisfaction on patient loyalty, (4) the effect of mediating patient satisfaction in the relationship between hospital image and patient loyalty. This research is a survey research, where the research instrument is a questionnaire. The population in this study were outpatients non BPJS RSUD dr. Soehadi Prijonegoro Sragen. A sample of 200 respondents was determined by purposive sampling technique. Test the validity of the instrument using Factor Loading while the reliability test uses Alpha Cronbach. The analysis technique used is mediation regression analysis. The results of the study found that: (1) the hospital image had a positive effect on patient satisfaction in dr. Soehadi Prijonegoro Sragen was proven by the determination coefficient value of 0.064 with a significance of 0.000 (2) the hospital image had a positive effect on patient satisfaction in RSUD dr. Soehadi Prijonegoro Sragen was proven by the coefficient of determination of 0.035 with a significance of 0.008 (3) patient satisfaction had a positive effect on patient loyalty in RSUD dr. Soehadi Prijonegoro Sragen was proven by the determination coefficient value of 0.056 with a significance of 0.001 (4) Patient satisfaction mediates in part the relationship between the hospital image and patient loyalty. Keywords : hospital image, patient loyalty, patient satisfacation

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: hospital image, patient loyalty, patient satisfacation
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User: Tifany Nur Arfiana
Date Deposited: 15 Oct 2019 08:41
Last Modified: 15 Oct 2019 08:41
URI: http://repository.setiabudi.ac.id/id/eprint/3373

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