ANALISIS KUALITAS PELAYANAN FARMASI TERHADAP KEPUASANPASIEN DI APOTEK RAWAT JALAN RSUD Dr. MOEWARDI SURAKARTA TAHUN 2013

Pujiyati, Susila (2013) ANALISIS KUALITAS PELAYANAN FARMASI TERHADAP KEPUASANPASIEN DI APOTEK RAWAT JALAN RSUD Dr. MOEWARDI SURAKARTA TAHUN 2013. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Along with the rise of demand and hopes form the customers to the health service, the improvement of qualified service by the health service provider is truly needed. The reserach is aim at understanding the influence of the quality of service to the satisfaction of out patient in the out patient drugstore of Dr Moewardi state hospital surakarta. The study is a survey research with quesionair as the data collector. The samples taken by purposive sampling method is for 347 respondents. Data were analysed by GAP test to see whether there is a difference between the level of quality of service received and the level of service hoped by the out patients. Linear Regresion test was taken to know whether the dimensions of service quality influence significantly to the out patient satisfaction. The result data of the research were conducted by SPSS versi 17 for window program. Based on the research result, it can be concluded that there is a significant difference between the average of pharmacy service quality received and hoped. The quality of pharmacy service has satisfied the patient of out drugstore of Dr Moewardi state hospital surakarta. Tangibles, Reliability,Responsiveness, Assurance and Empathy dimensions influent partially to the patient satisfaction with 0,05 significantand influent simultantly with significant mark 0,000 0,05. The patient satisfaction factor in out drugstore of Dr Moewardi state hospital surakarta can be explained by factors of service quality such as Tangibles, Reliabiliy, Responsiveness, Assurance and Empathy with the mark of Adjusted R Square of 22,1%. Key words: the satisfaction of out patient, sevice quality, out drugstore of Dr Moewardi state hospital surakarta.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: the satisfaction of out patient, sevice quality, out drugstore of Dr Moewardi state hospital surakarta.
Subjects: R Medicine > RS Pharmacy and materia medica
Divisions: Fakultas Farmasi > Prodi S1 Farmasi
Depositing User: B Supri Yadi
Date Deposited: 22 Nov 2019 03:45
Last Modified: 22 Nov 2019 03:45
URI: http://repository.setiabudi.ac.id/id/eprint/3059

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