ANALISIS PENGARUH PELAYANAN INFORMASI OBAT, LAMA WAKTU, SIKAP TENAGA FARMASI TERHADAP KEPUASAN KONSUMEN DI APOTEK RAWAT JALAN RSUD Dr. MOEWARDI SURAKARTA TAHUN 2011

Susilawati, Wahyu Adi (2012) ANALISIS PENGARUH PELAYANAN INFORMASI OBAT, LAMA WAKTU, SIKAP TENAGA FARMASI TERHADAP KEPUASAN KONSUMEN DI APOTEK RAWAT JALAN RSUD Dr. MOEWARDI SURAKARTA TAHUN 2011. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Drug information service is apart of consultation where medical patient can get the right information about the healing process. The medical patient of hospital department is a component which should be paid attention to improve the quality of drug information service. The aim of experiment was to study the influence analysis of drug information service on medical patient satisfaction drugstore of Dr Moewardi state hospital Surakarta. The experiment was done using questionnaire spared by purposive sampling to 347 responder with three variable independent is drug information, attitude and activity of pharmaceutical staffs and duration to give drug information and one variable dependent is patient satisfaction. The obtained data was analyzed and processed by simple linier regression method and double linier regression method. The result of analysis showed that kind of drug information, attitude and activity of pharmaceutical staffs and duration to give information were significantly influenced on the medical patient satisfaction drugstore of Dr Moewardi state hospital Surakarta by with low correlated, high correlated, and low correlated. Variation in medical patient satisfaction could be explained by variables of kind drug information, attitude and activity of pharmaceutical staffs and duration to give drug information equal to 42,20%, the rest 57,80% was influenced by other variables which were not accommodated in model (error). Key words: drug information service, medical patient satisfaction, Dr Moewardi state hospital Surakarta hospital Surakarta

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: drug information service, medical patient satisfaction, Dr Moewardi state hospital Surakarta hospital Surakarta
Subjects: R Medicine > RS Pharmacy and materia medica
Divisions: Fakultas Farmasi > Prodi S1 Farmasi
Depositing User: B Supri Yadi
Date Deposited: 20 Feb 2020 04:51
Last Modified: 20 Feb 2020 04:51
URI: http://repository.setiabudi.ac.id/id/eprint/2857

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