PENGARUH PENGALAMAN KERJA PEGAWAI TERHADAP KUALITAS PELAYANAN ADMINISTRASI KEPEGAWAIAN DI RUMAH SAKIT BRAYAT MINULYA SURAKARTA

PADMAWATI, YOHANA ARUM (2014) PENGARUH PENGALAMAN KERJA PEGAWAI TERHADAP KUALITAS PELAYANAN ADMINISTRASI KEPEGAWAIAN DI RUMAH SAKIT BRAYAT MINULYA SURAKARTA. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

This research includes research that measures the quality of service of Personnel Administration, according Tjiptono (2005) called SERVQUAL (Service Quality) 5 dimensions relibility, Responsiveness, Assurance, Empathy, Tangible. The subject of this study there Personnel Administration Employees who work in hospitals Brayat Minulya. Determination of the subject by using purposive sampling technique which consists of 45 Employees Kepegawain Administration. Data collection techniques using a questionnaire. The results showed that work experience affects signifikanrti t count of 0.0474, 0.05. The results of the coefficient of determination or R2 of 0.347, meaning 34.7%. While the remaining 63.5% is explained by other factors not participate observed, in general hospitals providing assessment and analysis services with the hospital management itself and work experience that significantly affect the level of quality of administrative services at the Hospital Personnel Administration Brayat Minulya Surakarta. Keywords: Work Experience Influence the Quality of Service.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Work Experience Influence the Quality of Service.
Subjects: H Social Sciences > HB Economic Theory
Q Science > QP Physiology
Divisions: Fakultas Ekonomi > Prodi S1 Manajemen
Depositing User: magdalena kartika ningsih
Date Deposited: 21 Feb 2020 03:32
Last Modified: 21 Feb 2020 03:32
URI: http://repository.setiabudi.ac.id/id/eprint/2729

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