ANALISIS PENGARUH TINGKAT KUALITAS PELAYANAN BPJS DAN KARAKTERISTIK PASIEN TERHADAP KEPUASAN PASIEN DI FASILITAS KESEHATAN TINGKAT PERTAMA KABUPATEN KARANGANYAR TAHUN 2014

Marhenta, Yogi Bhakti (2015) ANALISIS PENGARUH TINGKAT KUALITAS PELAYANAN BPJS DAN KARAKTERISTIK PASIEN TERHADAP KEPUASAN PASIEN DI FASILITAS KESEHATAN TINGKAT PERTAMA KABUPATEN KARANGANYAR TAHUN 2014. Tesis thesis, Universitas Setia Budi Surakarta.

[img] Text
INTISARI.pdf

Download (258kB)
[img] Text
COVER - BAB I.pdf

Download (932kB)
[img] Text
BAB 2.pdf
Restricted to Repository staff only

Download (598kB) | Request a copy
[img] Text
BAB 3.pdf
Restricted to Repository staff only

Download (862kB) | Request a copy
[img] Text
BAB 4.pdf
Restricted to Repository staff only

Download (1MB) | Request a copy
[img] Text
BAB 5.pdf

Download (294kB)
[img] Text
BAB 6-LAMPIRAN.pdf

Download (7MB)

Abstract

Patient satisfaction becomes a fundamental role on BPJS service quality level because by good BPJS service quality level it will provide patient satisfaction. The purpose of this study was conducted to, know the effect of National Health Insurance Membership, to BPJS patient satisfaction in level I health facilities at Karanganyar, know the effect of National Health Insurance Services, to BPJS patient satisfaction in level I Health Facilities at Karanganyar, know the effect of National Health Insurance Membership, to BPJS patient satisfaction in level I health facilities at Karanganyar, know the patient characteristics that affect BPJS patient satisfaction in level I Health Facilities at Karanganyar. Sampling in this study was conducted in level I Health Facilities at Karanganyar by purposive sampling to 278 respondents using independent variables of membership, BPJS services, and financing. Data was obtained by distributing questionnaires directly by interacting directly to the respondent, then the questionnaires of respondents were score distributed using Likert scale, data was analyzed using linear regression and PLS (Partial Least Square) by computer program. The study results showed that membership affect significantly to patient satisfaction with significant value less than 0,05 was 0,02, BPJS services affect significantly to patient satisfaction with significant value less than 0,05 was 0,00, financing affect significantly to patient satisfaction with significant value less than 0,05 was 0,00, patient characteristics affect significantly to patient satisfaction with t-statistic value 7,07 greater than 1,96. Keywords: patient satisfaction, BPJS services quality, first-level health facilities, Karanganyar.

Item Type: Thesis (Tesis)
Uncontrolled Keywords: patient satisfaction, BPJS services quality, first-level health facilities, Karanganyar.
Subjects: Q Science > QP Physiology
R Medicine > R Medicine (General)
Divisions: Fakultas Farmasi > Prodi S2 Farmasi
Depositing User: magdalena kartika ningsih
Date Deposited: 21 Feb 2020 01:27
Last Modified: 21 Feb 2020 01:27
URI: http://repository.setiabudi.ac.id/id/eprint/2390

Actions (login required)

View Item View Item