ANALISIS PENGARUH PELAYANAN BPJS KESEHATAN TERHADAP KEPUASAN APOTEKER DI FASILITAS KESEHATAN TINGKAT I KABUPATEN JOMBANG DAN MADIUN

ANDRIANA, IKA (2015) ANALISIS PENGARUH PELAYANAN BPJS KESEHATAN TERHADAP KEPUASAN APOTEKER DI FASILITAS KESEHATAN TINGKAT I KABUPATEN JOMBANG DAN MADIUN. Tesis thesis, Universitas Setia Budi Surakarta.

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Abstract

Pharmacist satisfaction could be an important role toward the service level quality of BPJS Kesehatan. It is because, a good service of BPJS Kesehatan will give a pharmacist satisfaction as the provider of pharmaceutical service in the first grade of health facility (FKTP). The aim of the study is to determine what the affection of BPJS Kesehatan service toward the pharmacist satisfaction in FTKP of Jombang and Madiun district. This study had been done in FTKP of Jombang and Madiun district including health center, pratama clinic, and drugstore networks. The method in taking sampling had been done by taking 21 pharmacists that were doing BPJS Kesehatan service in FTKP. The method was done by using independent variable drug procurement, distribution of drugs, and drug claims. The data were obtained by distributing questionnaires directly. Then the data were analyzed using linear regression with a computer program spss 18 version. It can be concluded that the procurement of drugs significantly influenced the pharmacist satisfaction with the significant value 0,00. The drugs distributions significantly influenced the pharmacist satisfaction with the significant value 0,014. The drug claims brought the significant effect on pharmacist satisfaction with value significantly 0,00. Keyword : Service of BPJS, Pharmacist satisfaction, FKTP, Jombang district, Madiun district.

Item Type: Thesis (Tesis)
Uncontrolled Keywords: Service of BPJS, Pharmacist satisfaction, FKTP, Jombang district, Madiun district.
Subjects: Q Science > QP Physiology
R Medicine > R Medicine (General)
Divisions: Fakultas Farmasi > Prodi S2 Farmasi
Depositing User: magdalena kartika ningsih
Date Deposited: 21 Feb 2020 01:18
Last Modified: 21 Feb 2020 01:18
URI: http://repository.setiabudi.ac.id/id/eprint/2337

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