ANALISIS KINERJA INSTALASI FARMASI RUMAH SAKIT UMUM DAERAH KABUPATEN SORONG PAPUA BARAT DENGAN PENDEKATAN BALANCED SCORECARD

YEKWAN, VALENTINA AVIOLA. (2014) ANALISIS KINERJA INSTALASI FARMASI RUMAH SAKIT UMUM DAERAH KABUPATEN SORONG PAPUA BARAT DENGAN PENDEKATAN BALANCED SCORECARD. Tesis thesis, Universitas Setia Budi Surakarta.

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Abstract

Measuring the performance of the Installation Regional General Hospital Pharmacy Sorong done comprehensively with the approach of the Balanced Scorecard (BSC) through four perspectives: financial, customer, internal business processes, and learning and growth. The purposeof this study was to determine the performance of the Installation of Pharmacy Regional General Hospital (IFRSUD) Sorong viewed from four perspectives of BSC. This study was conducted in December 2013-February 2014, uses a case study design with a non-experimental descriptive approach. Performance Sorong IFRSUD terms of four perspectives: financial (ITOR, Gross Profit Margin and Growth Ratio On Sales), customer (patient satisfaction and degree of patient coverage), internal business processes (dispensing time, queue level, correct labeling of drugs, drug information and availability drugs), and learning and growth (percentage of employees who joined the training, employee satisfaction and employee productivity). Data were analyzed descriptively and compared to standards. The results showed that1). Performance of the financial perspective indicates that the value ITOR in 2010-2012 amounted to 6.60 times, 7.18 times and 8.24 times; Gross Profit Margin was 34%, 32.06%, and 10.20% respectively for 2010, 2011, and 2012; Growth Ratio On Sales in 2010 amounted to 27.61%, in the year 2011 amounted to 102%, and in 2012 amounted to 20.50%. 2). Performance customer perspective showed patient satisfaction has not been satisfied and the patients selection level was 89.65%. 3). Performance of internal business process perspective showed that the medication availability level was 89.67%; the mean time of medication delivery was 17.13 minutes ; the mean time of medication information administration was 14.68 seconds; the mean daily queue level was 93.43%; and the proportion of medication amount given with correct label was 100% 4). The performance of learning and growth perspective showed that the prorortion of employee training was 10%, 16%, 22%, respectively in 2010, 2011, and 2012; employee satisfaction and employee productivity level has been good. The conclusion of research was that the performance of IFRSUD Sorong was still poorly viewed from the 4 BSC precpectives. Keywords: Evaluation, Performance, Balanced Scorecard, Installation Regional General Hospital Pharmacy Sorong

Item Type: Thesis (Tesis)
Uncontrolled Keywords: Evaluation, Performance, Balanced Scorecard, Installation Regional General Hospital Pharmacy Sorong
Subjects: Q Science > QP Physiology
R Medicine > R Medicine (General)
Divisions: Fakultas Farmasi > Prodi S2 Farmasi
Depositing User: magdalena kartika ningsih
Date Deposited: 20 Feb 2020 07:23
Last Modified: 20 Feb 2020 07:23
URI: http://repository.setiabudi.ac.id/id/eprint/2214

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