ANALISIS KUALITAS PELAYANAN BPJS DAN KARAKTERISTIK PASIEN TERHADAPKEPUASAN PASIEN RAWAT JALAN PADA FASILITAS KESEHATAN PEMERINTAH KOTA SURAKARTA TAHUN 2015

Seran, Krisogonus Ephrino (2015) ANALISIS KUALITAS PELAYANAN BPJS DAN KARAKTERISTIK PASIEN TERHADAPKEPUASAN PASIEN RAWAT JALAN PADA FASILITAS KESEHATAN PEMERINTAH KOTA SURAKARTA TAHUN 2015. Tesis thesis, Universitas Setia Budi Surakarta.

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Abstract

Patient satisfaction becomes a fundamental role on BPJS service quality level because by good BPJS service quality level it will provide patient satisfaction. The purpose of this study was conducted to, know the effect of National Health Insurance Membership, to BPJS patient satisfaction in level I health facilities at Surakarta, know the effect of National Health Insurance Services, to BPJS patient satisfaction in level I Health Facilities at Surakarta, know the effect of National Health Insurance Membership, to BPJS patient satisfaction in level I health facilities at Surakarta, know the patient characteristics that affect BPJS patient satisfaction in level I Health Facilities at Surakarta. Sampling in this study was conducted in Health Facilities at Surakarta by nonprobability sampling and purposive sampling of 307 in health centers and 289 in hospitals Ngipang Surakarta using independent variables of membership, BPJS services, and financing. Data was obtained by distributing questionnaires directly by interacting directly to the respondent, then the questionnaires of respondents were score distributed using Likert scale, data was analyzed using linear regression and PLS (Partial Least Square) by computer program. The study results showed that membership BPJS in health centers and hospitals Ngipang affect significantly to patient satisfaction BPJS each with a value that was 0.003 and 0.001, BPJS Services at health centers and hospitals Ngipang affect significantly to patient satisfaction BPJS each with a value that was 0,000 and 0,000, financing or premiums on health centers and hospitals Ngipang affect significantly to patient satisfaction BPJS each with a value that was 0.000 and 0.000, Characteristics of patients in health centers and hospitals Ngipang affect significantly to patient satisfaction BPJS each with a value of t-statistic that was 3.5840 and 5.3883. Keywords: patient satisfaction, BPJS services quality, Characteristics of patients, Surakarta.

Item Type: Thesis (Tesis)
Uncontrolled Keywords: patient satisfaction, BPJS services quality, Characteristics of patients, Surakarta.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Fakultas Farmasi > Prodi S2 Farmasi
Depositing User: Tifany Nur Arfiana
Date Deposited: 15 Nov 2019 07:06
Last Modified: 15 Nov 2019 07:06
URI: http://repository.setiabudi.ac.id/id/eprint/2079

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