PENGARUH KUALITAS PELAYANAN LABORATORIUM TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH SUKOHARJO

SETIYORINI, NITA ASTUTI (2015) PENGARUH KUALITAS PELAYANAN LABORATORIUM TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH SUKOHARJO. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Service quality is one of factors affecting patient satisfaction in which the patients’ desire, expectation and need can be met according to their expectation. This research aimed to find out whether or not laboratory service affected the inpatient satisfaction in Local General Hospital of Sukoharjo. This research employed survey method with purposive sampling technique. The sample consisted of 324 patients from inpatient population in Local General Hospital of Sukoharjo. The data obtained was then processed using SPSS 17 program. The data was processed with simple linear regression and multiple linear regression analyses. Considering the statistic data analysis, it could be seen that service quality of health analyst (Responsiveness, Assurance, Empathy, and Tangibles) affected partially, while Reliability variable did not affect partially the patient satisfaction. The result of F test showed that the research model was feasible to be used because F value was 43.331 at significance level (p –value = 0.000 < 0.05 showing the interaction between five variables (Responsiveness, Assurance, Empathy, and Tangibles) affected simultaneously the patient satisfaction. The proportion of inpatient satisfaction level in Local General Hospital of Sukoharjo that could be given through laboratory service quality was 39.60%. Keywords: service quality, service quality variable, patient satisfaction.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: service quality, service quality variable, patient satisfaction.
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User: Tifany Nur Arfiana
Date Deposited: 10 Oct 2019 07:52
Last Modified: 10 Oct 2019 07:52
URI: http://repository.setiabudi.ac.id/id/eprint/1799

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