EVALUASI PELAYANAN KEFARMASIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD dr. SOEHADI PRIJONEGORO SRAGEN TAHUN 2016

LESTARI, Susi (2016) EVALUASI PELAYANAN KEFARMASIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD dr. SOEHADI PRIJONEGORO SRAGEN TAHUN 2016. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

The quality of pharmaceutical care in pharmacy department of hospital can be seen from efficiency and effectiveness of service and patient satisfaction.This study was aimed to evaluate pharmaceutical care with dimensions ofwaiting time of fixed drug and compound drug services, patient satisfaction, absence incidenceof drug administration errors, and writing the name of drug appropriate to formulary of dr.Soehadi Prijonegoro Hospital Sragen. This study was survey using questionnaire with sample taken as 335 data.Evaluation of pharmaceutical care to outpatient satisfaction using standard pharmaceutical care of dr.Soehadi Prijonegoro Hospital Sragen. Based on the results obtained conclusion that pharmaceutical care with dimensions of waiting time of fixed drug service was 87 minutes ≥ 30 minutes and waiting time of compound drug service was 92 minutes ≥ 60. Patient satisfaction provide satisfaction of 84% ≥ 80%. absence incidence of drug administration errors obtained result 100%. Writing of drug appropriate to formulary obtained result 87% drug name match to formulary of dr.Soehadi Prijonegoro Hospital Sragen. Keywords: Quality of service, Patient Satisfaction

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Quality of service, Patient Satisfaction
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Fakultas Farmasi > Prodi S1 Farmasi
Depositing User: Tifany Nur Arfiana
Date Deposited: 01 Oct 2019 03:29
Last Modified: 01 Oct 2019 03:29
URI: http://repository.setiabudi.ac.id/id/eprint/1488

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